FAQ


General

How do I know if a domain is blocked?

If a domain is blocked by Barriqade, then it will show in the list of visited domains in the Barriqade Control Center with a red marker and a reason for blocking that domain in the last column (e.g., because it is listed in the Malicious Domains blocklist). If there is a green marker, then it means that Barriqade did not block it. The domain may however still be unreachable due to regular network or server related issues, unrelated to Barriqade.

You can see this list by starting Barriqade Control Center and clicking the tab History.

In your browser you can see that a domain was blocked by Barriqade when your browser was not able to load an ad, image or other resource by either showing a white space, or a 'Server not found' message where the ad or image used to be. This confirms that Barriqade is protecting you by blocking those domains you do not want to interact with.

Can all users on my device change the configuration of Barriqade?

No. You need to be a system administrator in order to apply changes to the configuration of Barriqade using the Barriqade Control Center.

You can configure permissions for some of the features of Barriqade by starting Barriqade Control Center and clicking the tab Settings, Permissions.

Do I still need anti-virus software when I got Barriqade?

Although Barriqade blocks many malicious domains and many other types of bad domains (depending on your settings), it is still possible that your device gets infected by malware in some other way. So, we still advice you to have anti-virus software installed on your device.

How can I force the use of a particular DNS server, independent of my network configuration?

If you always want to use one particular DNS resolver, like your own DNS resolver at IP address a.b.c.d, then you can force Barriqade to always use that DNS resolver to forward all domain lookups to using the Settings, DNS Resolvers tab in Barriqade Control Center. After you have entered the IP address of your DNS server, make sure you select the option to Use defined default DNS resolvers only in that same tab.

Please note that Barriqade will not enable domain filtering if it is unable to find your specified DNS resolver in order to avoid domain lookup issues.

Barriqade is no longer updating itself. What's wrong?

If you think you no longer receive updates, please start Barriqade Control Center and go to the tab Update and see if there are any update notifications. Click the button Check for updates to force Barriqade to check for updates. If the last checked for updates date shown above the Check for updates button is not refreshed, then please try to check for updates at a later time.

If Barriqade keeps failing to update, then make sure your subscription has not expired, by checking the expiration date in the Subscription tab in Barriqade Control Center.

Subscription

What is considered a 'device' when I buy a subscription for one device?

We consider a 'device' to be any workstation, virtualized desktop, computer, server or any otherwise networked device meeting the system requirements of Barriqade.

You need a subscription for each device as per this definition.

For example, if you have Microsoft Windows 10 installed on a single workstation shared among 4 colleagues, then you need just 1 (one) subscription, since it involves just one device.

For example, if you have Microsoft Windows 7 installed as a host OS on a laptop with 2 additional Microsoft Windows 10 virtual machines on it and you want to use Barriqade on your host and also both virtual machines, then you have 3 devices and you need 3 subscriptions.

When does my subscription period start?

The subscription period starts at the moment when you are issued your subscription key (after the payment process has completed).

Blocking domains

How can I block all domains in that country?

You can block (or whitelist) all domains registered under a specific top-level domain.

Start Barriqade Control Center, go to the Settings tab and click My custom rules. In this window select what you like Barriqade to do for each top-level domain. After you click Apply, Barriqade will start blocking all domains meeting your new rule.

How do I block a domain?

If you like to block a domain which is not already blocked by Barriqade, then you can configure Barriqade to block any additional domains.

Start Barriqade Control Center, go to the History tab and try to find the domain in the list. Once found, select the domain in the list and click Always block.

If you could not find the domain in the History tab, then go to the Domain Filtering Rules tab and click Add. Here you can add, edit and delete all your own custom rules. Add a rule by clicking the Add button, select Block All and enter the domain name. After you click Apply, Barriqade will start blocking all domains meeting your new rule.

How do I stop Barriqade from blocking a domain?

If you like to stop Barriqade from blocking a specific domain, then you can configure Barriqade to never block that domain.

Start Barriqade Control Center, go to the History tab and try to find the domain that was blocked in the list. Once found, select the domain in the list and click Never block.

If you could not find the domain in the History tab, then go to the Domain Filtering Rules tab and click Add. Here you can add, edit and delete all your custom rules. Add a rule by clicking the Add button, select Never Block and enter the domain name. After you click Apply, Barriqade will stop blocking all domains meeting your new rule.

Reporting domains

I found a domain which Barriqade incorrectly blocks. How can I inform Tulip Controls about this?

Please do inform us! Report a domain.

I found a domain which Barriqade does not yet block, but actually should.

Please do inform us! Report a domain.

Your privacy

Does my Barriqade instance share my domain lookups with Tulip Controls, or anyone else?

No, absolutely not. The whole purpose of Barriqade is to improve your privacy, so we never receive or collect any information about your domain lookups, nor do we share or sell them. The only place where visited domains may be logged is on your own device, if you enable Domain Visit Log in the configuration of Barriqade. This is necessary for the History and Dashboard features in Barriqade Control Center.